We understand that every piece of jewellery that is bought from Ornativa is a special gift to yourself or to your loved ones... We have therefore taken utmost care in creating and inspecting the product thoroughly and pack it carefully. However, if, for any reasons, you are not entirely satisfied with our product, we’ll be glad to rectify the problem or replacement the product. In all our return policies we will pick up the product from your place and will drop the new product to you.
30 Days Return:
All our products are professionally made with special care and with best quality material. But if any time within 30 days you face any issue with the quality, you can return it back to us and we will give you 100% refund or replacement.
The issues can be:
Any part of the product gets Broken.
Stones came out.
Stones are broken.
The following products shall not be eligible for return or replacement under this 30 Days Return Policy:
Any product that has been washed.
Any product not in its original condition.
Any product that is returned without all original packaging and accessories, including the jewellery box and all other items originally included with the product at the time of delivery.
After we receive the returned product, our team of professionals will check the issue and take the final decision.