We understand that every piece of jewellery that is bought from Ornativa is a special gift to yourself or to your loved ones. We have therefore taken utmost care in creating and inspecting the product thoroughly and pack it carefully. However, if, for any reasons, you are not entirely satisfied with our product, we’ll be glad to rectify the problem or exchange the product.

30 Days Return:

All our products are professionally made with special care and with the best quality material. But if any time within 30 days you face any issue with the quality, you can return it back to us and we will give you a 100% refund or exchange.

After we receive the returned product, our team of professionals will check the issue and take the final decision.

Cancellation Policy:

If you want to cancel your order please do it within 24 hours of placing the order and you will get your 100% refund in case of prepaid orders. After 24 hours, we may not accept the cancellation without a strong reason to cancel.

30-day money back policy:

Once the product is returned under our 30 Day Money Back policy the refund will be credited to the payment source (Credit Card/Debit Card /Net Banking).

100% Refund:

Our 30-day No Questions Asked Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a 100% full refund or exchange.

Lifetime Exchange:

We offer a lifetime exchange policy to ensure the satisfaction of our customers.

  • The lifetime exchange is valid on all our 925 sterling silver jewellery only.
  • The exchange will be 90% of the market price of S925 Silver price on the date of exchange.
  • This exchange is valid only on the base metal (sterling silver) and not on the stones.
  • The product can be returned or exchanged along with the original product certificate only.
  • If you received a discount or a free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable.

For more information about our return policy, if you have questions, please contact us by email at care@ornativa.com.


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